Service and Repair Jobs – Terms & Conditions


I authorise 3C-Customer1st Computer Company to repair or assess or for a quote to be obtained and acknowledge that I am aware of the following :

  • 3C-Customer1st Computer Company Guarantee to Solve Computer Problems
  • 3C-Customer1st Computer Company undertakes to provide a viable solution to the computer problems of any client – or will not charge the customer. However the client must allow 3C-Customer1st Computer Company personnel appropriate time to diagnose the problem and identify a viable solution.
  • 3C-Customer1st Computer Company cannot be obligated to provide a viable solution if the client does not provide copies of licensed software, or the required access to the client’s hardware and peripherals; or the manufacturer no longer stocks required replacement hardware or software.
  • f the client desires an alternative solution to that offered by3C-Customer1st Computer Company, then 3C-Customer1st Computer Company cannot guarantee to provide such alternative solution within the terms of this guarantee.

3C-Customer1st Computer Company Service Guarantee

  • 3C-Customer1st Computer Company guarantees you will not pay twice for the exact same work.
  • 3C-Customer1st Computer Company guarantees emergency on-site response time will be within 1 hours (plus travel time) when requested.
  • If we return to your site to repeat work already performed, there will be no charge for the additional work.
  • If we miss the 1 hour on-site response time, you only have to pay the regular response rate.

3C-Customer1st Computer Company Satisfaction Guarantee

If for any reason, other than price, you are not satisfied with our work once it is completed, we offer to fix the problem at no additional cost.

Risk of Data Loss

  • Client assumes all risk of data loss from any and all causes or in any way related to or resulting from the repair or service of computer hardware, software or other equipment by 3C-Customer1st Computer Company.
  • Client agrees to bear full responsibility for all data backup prior to any repair or service of computer hardware, software or other equipment by 3C-Customer1st Computer Company

Client hereby indemnifies 3C-Customer1st Computer Company from any claim or liability related to data loss for any reason whatsoever.

Risk of repair

3C-Customer1st Computer Company is not responsible for any component failure, any acts or omissions of the technician or third party repair agent or security of the good while in transit or when handling or repairing of the goods.

Privacy Information on this form is private and confidential between 3C- Customer1st Computer Company and yourself and only used for the purposes of providing services to you relating to the repair of the goods and for promoting the service and products of 3C- Customer1st Computer Company.

This information may be disclosed with our related companies and associated agencies, third party repairers in connection with the above purpose of giving solution.

Consent to use of Information

By signing this form I Consent to 3C- Customer1st Computer Company agreeing above terms conditions to facilitate repair and services.